Refund policy
Almost everything we sell is made to order with someone's name on it. That shapes this policy, so please read the first two sections before you order.
The proof is the checkpoint
We send you a proof before anything is printed, on every order, without exception. Nothing goes on a puck or a ball until you reply and approve it.
- Before you approve the proof - cancel or change anything, for any reason, and we refund you in full. Nothing has been made yet.
- After you approve the proof - your order goes into production and cannot be cancelled or changed. The proof is what we print from, so check spellings, numbers and colours carefully.
Personalised items
Personalised and custom-printed items cannot be returned because you changed your mind. They carry a specific person's name, number or logo and cannot be resold. This is why we proof every order.
Stock items with no personalisation can be returned within 30 days, unused and in original packaging, for a refund less return postage.
Your rights under Saskatchewan law come first
Saskatchewan's Consumer Protection and Business Practices Act gives you statutory warranties - that goods match their description, are of acceptable quality, are fit for their ordinary purpose, and are durable for a reasonable time. A seller cannot limit or waive those warranties, and we do not try to. Nothing in this policy, or anywhere else on this site, takes them away. Where anything we have written appears to conflict with them, the law wins.
If something is wrong, we fix it
We will reprint or refund - our choice of which - if:
- what arrived does not match the proof you approved;
- the print is defective - lifting, missing ink, or misregistered;
- the item is damaged in transit;
- we sent the wrong thing, or the wrong quantity.
Tell us within 14 days of receiving your order. Email contact@printaballs.ca with your order number and a photograph of the problem - a photo usually settles it in one message. Do not send anything back until we reply, because we often do not need it returned. If you find a problem after 14 days, still tell us; the statutory warranties above are not limited to that window.
Two things we tell you up front
These are disclosed characteristics of the product, not defects.
Printed graphics wear with play. Our pucks are display and keepsake pucks, not playing pucks. A puck used on ice or concrete, against boards, posts and sticks, will scuff, scratch, dull and in time lose print. That happens to any printed puck. If you want one to shoot, buy a blank and keep this one on the shelf.
Printed colour varies slightly from screen. The preview and the proof show layout and colour placement, not a colour match, and the black rubber of a puck affects how lighter shades read. We flag it on the proof if we think a colour will be a problem.
Team and quoted orders
Team orders are quoted and invoiced to one person, usually the manager or coach. That person approves one proof covering the whole roster, and that approval covers every puck on it. If a name is wrong on the roster you sent us, it will be wrong on the puck - please have someone check the roster against the proof before approving.
Orders placed for a business, a club or for resale are commercial purchases. The consumer statutory warranties above apply to goods bought for personal, family or household use; on commercial orders the rest of this policy still applies in full.
Getting in touch
Email contact@printaballs.ca, or sales@printaballs.ca for anything to do with a team order. We answer the same day where we can.
PrintABalls Promotions, operating under Slobodian Pharmacy Ltd., Porcupine Plain, Saskatchewan.